Refund & Cancellation Policy
This policy is part of the Terms of Service between you and Alspach Deliveries LLC, an Indiana limited liability company doing business as Work Well Kept (“we,” “us”).
Automatic renewal
Work Well Kept Pro is a subscription that renews automatically each month (or each year for a yearly plan, if offered) and charges your payment method the then-current price for your plan, plus any applicable tax, until you cancel. Current prices: $5.99/month standard, or $2.99/month for founding subscribers, who keep that price while their subscription stays continuously active. The free plan is never charged.
How to cancel
- Online, anytime: Settings → Plan → Manage subscription. This opens Stripe’s secure billing page, where you can cancel in a few clicks. No phone call is needed.
- By email: send “Cancel my subscription” to service@workwellkept.com from your account email address. We’ll process it promptly and confirm by email.
After you cancel, you won’t be charged again. You keep Pro until the end of the period you already paid for, then your account moves to the free plan. Your records stay saved, and this year’s and last year’s reports stay free.
Refunds
Because you can cancel anytime and keep access through the end of your paid period, we don’t give refunds or credits for partial billing periods, except:
- Our mistakes: we will refund duplicate charges, charges made after a cancellation we failed to process, and other billing errors.
- Our discretion: we may give a full or partial refund or credit in other situations, case by case. One refund doesn’t mean we’ll give others.
- Where the law requires it: we will give any refund required by applicable law.
- If we shut down the service or discontinue Pro: we will refund any prepaid amount for time after the shutdown date.
How to ask for a refund
Email service@workwellkept.com from your account email address. Include the charge date and amount and a short explanation. Approved refunds go back to your original payment method through Stripe. Banks usually post them within 5–10 business days.
If something looks wrong on your statement, please contact us before disputing the charge with your bank. We can usually fix billing problems faster.
App store purchases
If you subscribe through the Apple App Store or Google Play (if we offer mobile apps), you must cancel and request refunds through that store under its policies.
Price changes
If the price of your plan changes, we’ll email you at least 7 days and no more than 30 days before the new price takes effect, with instructions for canceling. Founding subscribers keep their founding price while their subscription stays continuously active.
Contact
Work Well Kept · Elkhart, Indiana, USA · service@workwellkept.com